The Privacy Policy for 1win Casino encompasses all our platforms, including our websites and mobile applications. In this document, we refer to these platforms collectively as ‘Websites’ and ‘Services.’ When we mention ‘Personal Data,’ we are referring to any information that could potentially identify you, such as your name, email address, phone number, payment details, and betting history. Information that cannot identify you, such as aggregated or anonymized data, does not fall under this policy. We may update this policy periodically. Major updates will be communicated via notifications on our Websites or through email.
Data Collection Methods
Information Provided Directly by You
When you visit or use certain sections of our Websites or Services, we may ask for Personal Data. This can include contact details or documentation required for registration, verification, anti-money laundering checks, fraud prevention, or support.
Information Collected Automatically
We gather certain data automatically when you access our Websites or use our Services. This includes details such as your IP address, operating system, device type, browser settings, crash reports, and system activity. This data helps us understand how you use our Websites and improve your experience. For instance, knowing your browser information helps us set your preferred language. We use cookies and similar tracking technologies, along with third-party tools like Google Analytics, to collect this data. We also record transaction and account activity.
Information from Third Parties
At times, we may obtain Personal Data from other sources, including public databases or trusted third parties like payment providers. This helps us enrich our Services and verify the information you provide.
Legal Grounds for Data Processing
We process Personal Data based on the following legal justifications:
Performance of a Contract
Processing your Personal Data may be necessary to fulfill contractual obligations, such as managing your account or facilitating transactions.
Legal Obligation
We may need to process your data to comply with legal requirements, including anti-money laundering laws and responsible gaming regulations.
Legitimate Interests
Your data may be processed when it serves our legitimate business interests, or those of our partners or third parties.
Consent
In some cases, we process your Personal Data based on your consent, for example, for marketing purposes.
Utilization of Personal Data
We use Personal Data in the following ways:
Website and Service Operations
To ensure our Websites and Services function correctly and meet your needs (Performance of a contract, Legitimate interest).
Eligibility Verification
To verify eligibility for services, such as age and identity, and manage your account (Performance of a contract, Legitimate interest).
Legal Compliance
To meet legal requirements, prevent illegal activities, and fulfill regulations (Legal obligation).
Support
To provide support, including resolving technical or payment issues (Performance of a contract).
Improvement and Testing
To enhance our Websites and Services, test new features, and perform technical optimization (Legitimate interest).
Fraud Prevention and Security
To prevent and address crime, protect users, ensure security, and prevent fraud (Legal obligation, Legitimate interest, Performance of a contract).
Data Analysis
To analyze and aggregate data, prepare reports, and generate statistics (Legitimate interest).
Financial Transactions
To manage financial transactions and assess fraud risk (Performance of a contract, Legitimate interest).
Gambling Activity Monitoring
To evaluate gambling activity for responsible gaming and manage risk and odds (Legal obligation, Legitimate interest, Performance of a contract).
Internal Disclosures
To share information within our group for internal purposes (Legitimate interest).
Communication Management
To handle communications with you, including marketing and operational updates (Performance of a contract, Legitimate interest, Consent).
Sharing of Personal Data
We may share your Personal Data with:
Group Companies
Affiliates within our corporate group.
Third-Party Service Providers
External vendors and partners who assist with our Websites and Services.
Regulatory Bodies
Regulators, law enforcement, and other entities to comply with legal obligations or defend our legal rights.
Affiliates and Introducers
Entities associated with our services.
With Your Consent
Sharing data with others when you have provided explicit consent.
International Data Transfers
Data processing may involve transfers to countries with different legal frameworks. We implement safeguards to protect your data, such as the European Commission’s Standard Contractual Clauses for EEA residents.
Security Measures
We are committed to protecting your Personal Data through various measures, including:
Data Encryption
Encrypting data in transit and at rest to safeguard personal and financial information.
Access Control
Restricting access to Personal Data to authorized personnel only.
Network Security
Employing firewalls, intrusion protection systems, and partnering with leading security vendors.
Secure Data Centers
Using data centers with high-level physical security measures, including 24/7 monitoring.
Security Monitoring
Continuous monitoring and alert systems to manage potential threats.
Data Retention
Data retention policies vary:
Deletable Data
You can delete certain data, such as your profile or account.
Automatic Deletion
Some data is automatically deleted after a period.
Retained Data
Data may be kept longer to comply with legal obligations or for business reasons.
Your Rights
You have rights regarding your Personal Data, including:
Data Access
Knowing what data we hold about you.
Data Correction
Correcting any inaccurate data.
Data Access Request
Requesting a copy of your data.
Objection to Processing
Objecting to processing based on legitimate interests.
Data Erasure
Requesting data deletion under specific circumstances.
Processing Restrictions
Restricting processing in certain situations.
Withdrawal of Consent
Withdrawing consent where applicable. Direct Marketing Objections Objecting to direct marketing and related profiling.
Complaints
Filing complaints with your local data protection authority. You can exercise these rights by adjusting your account settings or contacting [email protected]. Proof of identity may be required.
Use of Google Analytics
We use Google Analytics to track website usage, including visit frequency and page views. This tool collects only your IP address and does not combine this data with Personal Data. You can disable cookies in your browser to prevent Google Analytics from recognizing you in future visits. For more details, visit Google Analytics and Google’s cookie policy.
SSL Encryption
Critical communications between users and our Website are encrypted using SSL with a 256-bit key.